Person Centred 

Coordinated Care (P3C)

Co-creating healthcare

What is P3C?

Person-centred care is an approach to healthcare that values people as individuals and equals, each with unique qualities and skills. It forms a core aim of the NHS for the improvement of healthcare quality, with national and international policy promoting person-centred approaches for the delivery of healthcare.

Person centred coordinated care (or P3C) is similar to person centred care, but emphasising the importance of coordinating care between (and across) services. This is especially salient for people with long-term health conditions, who often receive care and treatment from numerous services – including health and/or social care.



We define P3C as ‘care that is guided by and organized effectively around the needs and preferences of the individual and their support network’.

why P3C matters

Fragmentation and poor care coordination are ongoing problems for health and social care systems. These issues have the greatest impact on individuals who rely on healthcare services most, such as older people and those with complex health and social needs. P3C has the potential to improve healthcare quality, efficiencies and outcomes through developing modern integrative care systems that are built around the individual.

P3C promotes a philosophy of personal empowerment, dignity and respect, emphasing that good quality care has to be tailored to the needs and preferences of individuals.

Trials of person centred care have established quicker recovery times, reduced hospital stays, better symptom relief and improved wellbeing. Studies include people with arthritis, hip-replacement, chronic heart failure, acute coronary syndrome, cancer, palliative care, and dementia, as well as other areas. These studies of person-centred care in single long term conditions are important, but P3C may be even more powerful in improving care for people with multiple conditions. This is the central focus of our work. It is being investigated through a number of interlinked work packages, seeking to: 1) develop a conceptual framework for P3C, 2) study the implementation of these models of care, 3) advance the measurement of P3C and 4) share this learning with organisations to improve care delivery and outcomes.


WHat our Work Involves

Externally funded research

Find out more about our external research and funding

NHSE Metrics for person-centred care

The development of a compendium of measures assessing Quality of Life and patient-reported experiences and patient reported outcomes.

The objective of this study was to develop evidence-based guidance and support for the use of P3C-PRMs in health and social care policy

NIHR HSDR realist review

A realist evidence synthesis of multispeciality community providers (MCPs). This work outlines a logic model for achieiving the policy outcomes MCPs are intended to achieve.

This work supports understanding the preconditions for success, learning from other countries and related organising principles. 


Georgia is a bold and elegant font that is highly readable, even on smaller screens. So it’s ideal for mobile.  

Georgia is a bold and elegant font that is highly readable, even on smaller screens. So it’s ideal for mobile.  

Georgia is a bold and elegant font that is highly readable, even on smaller screens. So it’s ideal for mobile.  


Evaluating the impact of replacing the Quality Outcomes Framework with the Somerset Practice Quality Scheme on Quality of Care in Primary Service Providers

Test and Learn

An evaluation of the impact of three different care hubs on experiences of person centred care.


An evaluation of the Integrated Care Exeter Social Prescribing project to assess the impact of social prescribing on patient reported outcomes

Newton Abbot

An evaluation of an Older Persons Hub to identify barriers and facilitators to implementation and develop an embedded internal monitoring process


Evaluation of the Southwest Integrated Personal Commissioning intervention on Quality of Life, Quality of Care and P3C


A researcher-in-residence programme examining how integrated care increases experiences and outcomes in multimorbid patients.

Improvement & Evaluation

Here are some of the P3C development and evaluation projects we have been involved in.


Sustainable integrated care models for multi-morbidity delivery, financing and performance (SELFIE) is an EU-funded Horizon-2020 project. The focus of the project is to develop and compare new models of safe and efficient prevention oriented models of health and care delivery. 


SUSTAIN (sustainable tailored integrated care for older people in Europe) is a european wide initiative aiming to achieve integrated care for adults living at home.


Narrative project

This project aims to analyse the narrative interviewing methods of health professionals implementing a model of person centred care

Mosaic project

Developing a Rasch callibrated measurement and feedback system for fatigue and person centred care

Collaborative Research

Find out more about the large scale collaboration projects we're involved in


Please get in touch to find out more

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